Customer Relationship Management System

The customer relationship management system is software that establishes and manages business relationships with customers. CRM software is a blessing for businesses because it productively observes, manages and boosts business relationships with its customers.  For an effective relationship with customers, a business requires a cloud-based solution that helps it in each and every step in its customer’s journey. This system equips businesses with end-to-end solutions that include sales, services, commerce and marketing as well as a customer data platform that incorporate businesses with online, offline and third-party data sources for complete customer view.

The software enables a business to efficiently interact with its customers and potential customers.CRM streamlines business management and improves processes and increases profitability. When we talk about CRM, we commonly indicate software that helps businesses with contact management, sales management, marketing management and productivity.When organizations want to focus on relationships with customers, service users, colleagues or suppliers they turn to this system.

CRM system is an integral part of the marketing, commerce and service team that functions for business growth and productivity. It constantly collects and analyse customer data and use this data to enhance the relationship between client and business. This improves business results and increases the reach of a business among its customers. Through this software, businesses convey that they value their customers.

The customer relationship management system offers support to businesses beyond sale processes. Through it companies can:

• Exhibit and market new products at the right time and at the right price.
• Resolves issues faster through the customer service team.
• Equip product development teams in creating better products and services.

Many people wonder why customer relationship management systems are so important for business growth. Here, is the reason:

For providing a better customer experience, businesses require a thorough view of their customers. In this CRM plays a crucial role by combining and evaluating customer data from various sources, including emails, applications, websites, advertising and call centres. Understanding customers, what they like, what they want, what indulge them with business and what they like in future are the questions that are solved by the software and this makes it important for business expansion.

The eventual goal of CRM is to boost customer addition and retention. This is the root on which businesses formed their customer strategy. In addition to and retention of customers, businesses require to provide experiences that keep a customer coming back. Here, CRM as planning and a tool lies down the foundation of customer experiences with the business.

VGR for customer relationship management system:

VGR helps you in building and maintaining a strong relationship with your customers. The CRM software provided by us connects your business with existing customers and help business in getting new customers.

We support your business by streamlining and organizing your customer interactions in one place, CRM software developed by VGR helps businesses in cutting down on manual tasks. It seamlessly collaborates with all customer-facing teams including marketing, sales and customer services and fosters new and existing connections with customers. Software carter by us will help you prepare and improve your business strategy by informing you with a detailed report on marketing and sales.

We provide:

• Software provided by us helps you analyse and add new leads easily and classify them correctly. It helps businesses by focusing on the right leads and sales. With accurate, proper and centrally held data about customers and prospects, sales and marketing teams focus their energy and attention on the right clients.
• Customer relationship management system by us helps you in understanding your customer better, cross-selling and upselling opportunities become clarion and enables you to win new businesses from existing customers. With proper and accurate data you will be able to keep your customers happy by providing better services.
• Businesses that provide fast, personalised support to their customers at any time of day or night will lead the market. Solution by VGR will help businesses with the high-quality services that businesses are looking for. Our management system will help you in assessing what products customers have ordered, and record interaction with customers so that you can give customers the answers they need.
• The CRM system developed by VGR will collect information from a huge variety of sources. This makes you aware that how your customers feel and what they are talking about your product so you can improve your product, analyse problems easily.

Why we are the best customer management system service in Malaysia:

• Customer and brand management: We provide a system to our clients which help them in controlling customer and staff interaction and this helps them in providing better services to their customers.
• Monitor business processes: We equipped clients with a system that helps in monitoring different processes related with marketing, sales and customer services. This ultimately helps businesses to increase their customer base.
• Centralized business information: Our software will integrate with other business software like accounting software, custom ERP and many others that help businesses to collect all information regarding their customers in one place. This includes emails, communication histories, orders received etc.
• Increase sales: This software mechanizesthe business’ sale process and decreases the time you and your team spend on routine tasks.
• Marketing campaigns: With our CRM tool businesses can come up with better marketing campaigns and run campaigns with ease. More businesses do target campaigns more they will get returns on their investments.
• Easily manage contacts:It does not matter whether you are using a mobile application of CRM or desktop CRM, we developed our software to safely store customer information like mobile numbers, email and house addresses. We provide cloud-based technical solutions which means that your team can swiftly access customer information.

Customer relationship management system for government sector

CRM is a tool that is helping the government in providing better services to people. The main reason why the government use this system is to connect with its citizens. This tool helps the government in cost reduction by integrating different agencies and departments without affecting their productivity and efficiency.  It can be seen as a bridge between citizens and their government.

The tool consists of methods, techniques and software that helps the government in managing and facilitating interaction with its people. Government offices are rapidly moving towards web-based services.

What we offer:

• The system we developed works as a one-stop solution for the government where people will get all facilities at one point. It will increase efficiency and save time. Through this citizens can raise questions and get feedback instantly.
• Automated workflow reduces complexities in delivering services. Our software automates the whole process from beginning to end and monitors process flow to ensure that there is no delay in providing services.
• Our software effectively manages government funds. This reduces the risk of fund’s misuse by any corrupt person. This makes the regulation and monitoring process easy so that funds will use for citizens.
• The software we provide streamlines the process of issuing licenses and permits by government agencies. This makes the whole process online and hassle-free for citizens. This tool enables the government for making the whole process online. This saves important time for both citizens and government officials and they can concentrate on tier other important works.